FAQ

Currently, we do not have an online store or a mail order system.

We do not currently have a good way to determine if an item is in stock at a particular site.

At our travel centers, breakfast starts at 4:00 AM and ends at 11:00 AM. At our travel centers, made to order lunch items are available starting at 10:30 AM and fresh homemade grab and go items are available starting at 11:00 AM.

All Buc-ee’s are open 24 hours a day, 365 days a year.

Car washes are open daily 7am to 8pm, weather permitting.

Find locations with Ethanol-Free Gas or DEF at the Pump: Find Buc-ee’s Fuel

Please return the unused item to the store from which it was purchased and ask to speak to one of the managers.

Because gas station operators do not know a how much you will be spending, we have to authorize the pump for some amount – typically from $75 to more than $200 depending if the card is Debit, Consumer Credit or Commercial Credit.

If we authorize too little then an SUV or truck can’t fill their tanks. If too much, then some card holders would not have the funds and therefore could not make the purchase. For example, if the pump is authorized for $100.00 and $40.00 of gas is pumped then there will be a $40.00 charge and a $100.00 hold.

Holds can last for up to 72 hours. This is the decision of the Debit / Credit Card Issuer.

Wikipedia has a pretty good article on ‘Authorization Holds.” Read it here for more information:

Wikipedia article on Credit/Debit Holds

This is not a decision we made lightly. We previously had phones in the stores which were answered by the cashiers. When cashiers were on the phone instead of waiting on customers, this made the customers angry, so we thought it would be better to direct comments and questions to the website. We have found this also helps us be more consistent and accurate in answering questions and addressing concerns.

Guidelines for consideration can be found on our Contributions page.

Buc-ee’s is always looking for unique products or items we can offer our customers. Please see guidelines for becoming a vendor on our New Vendor page.

Buc-ee’s is privately owned. We have no plans at this time of becoming publicly traded.

Buc-ee’s does not offer franchises at this time.

As you may know, we don’t take shortcuts with regard to the quality of our facilities, products, or staff. Franchises and publicly traded companies must constantly focus on the money, and the side effect can be reduced standards in exchange for increased profits. Our intention is to maintain our independence as a private company so we can continue to focus on the customers instead of the bottom line.

Yes, if a crime or extraordinary circumstance exists, you may choose to report it to the police department and if they take your case, they can request the video.

Not at this time. The reason is we have not been able to find a gift card that will work across all stores. The problem is we use 5 different operating systems. We will continue to work to find a solution to this problem.

We have a partnership with TDECU to provide TDECU credit card customers a $0.10 cent per gallon discount on credit card fuel purchases.

Click this link to apply for your credit card today!

Buc-ee’s is always seeking talented individuals to join its unique team.

Click here for more info.

No. In our efforts to maintain a safe and secure environment for all of our customers, we cannot accommodate vehicles for an extended amount of time in our lots.

No. In our efforts to maintain a safe and secure environment for all of our customers, we cannot accommodate vehicles for an extended amount of time in our lots.

While we do not have an advance ordering system, we are well prepared to handle large groups.

We do not sell propane. 

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