Privacy Policy
Effective Date: March 18, 2025
Buc-ee’s, Ltd., and its affiliates and subsidiaries, (collectively, “Buc-ee’s”, “Company”, “Us”, “Our”, or “We”) recognize that you may be concerned about our collection, use, and disclosure of your personal information. We respect your privacy and are committed to providing a transparent notice of our privacy practices.
This policy describes the types of information We may collect from you when you visit our stores or visit our website, https://buc-ees.com/, and any other website that we own using this policy (our “Websites”). This policy applies to all Our affiliates and subsidiaries unless another policy is displayed on their respective websites. This policy covers information We collect about you offline, when you visit one of Our locations, or contact us by phone or email. This policy describes Our practices for collecting, using, maintaining, protecting, and disclosing that information. Please read this policy carefully to understand Our policies and practices regarding your information and how We will treat it. This policy may change from time to time (see “Changes to Our Privacy Policy”).
Certain states provide specific rights to their residents as listed below. While we will attempt to respond to a request from any U.S. resident, we reserve the right to deny requests if allowed under applicable law. These rights do not apply to you while you are operating in your commercial or employment capacity.
INFORMATION PRACTICES
We may collect, use, and disclose several types of information from and about you. The below chart outlines the categories of personal information we collect and the purposes for the collection.
| Personal Information | Purposes for Processing Personal Information |
|---|---|
| Identifiers, such as name, address, email address, telephone number, and other personally identifying information. For example, we may collect information from you when you contact us via phone or via our website. |
|
| Internet or Other Similar Network Activity as you navigate through the Websites. This may include usage details, domain address, IP addresses, internet browser, operating system, internet connection, and tracking technologies. | Same as above. |
| Surveillance Data: For example, call and video recordings or other audio, electronic, or visual monitoring or surveillance. |
|
| Payment information, such as credit and debit card information used to purchase products at one of our locations. |
|
- our subsidiaries and affiliates;
- contractors, service providers, and other third parties We use to support Our business, including the payment processing services for purchases at our stores;
- protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction;
- comply with any court order, law, or legal process, including to respond to any government, regulatory, or law enforcement request;
- enforce or apply our Terms of Use and other agreements, including for billing and collection purposes;
- as allowed under applicable law or with your consent.
We may also disclose aggregated information about our users and deidentified data or information that does not identify an individual.
Cookies AND OTHER ONLINE TECHNOLOGIES
The Websites may use first-party and third-party “cookies,” as well as other technologies, to ensure the Websites operate properly, including to enhance the experience of the Websites, and other essential purposes. We do not use any technologies for the purposes of selling, targeted advertising, or profiling. Cookies are small files that a website places on a website visitor’s hard drive through their web browser. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you choose to refuse cookies, please note that some parts of the Websites may not function properly as a result.
Links
This Websites may contain links to other sites. Please be aware that We are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security
We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Certain third party links on Our Websites may take you to another site that gives you, or allows you to create, passwords. Where access to certain parts of Our business partner’s website involves a password, you are responsible for keeping any password applicable to that website confidential and secure.
Children Under the Age of 13
Our Websites are not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Websites. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information to or on this Websites or through any of its features. If We learn We have collected or received personal information from a child under 13 without verification of parental consent, We will delete that information. If you believe We might have any information from or about a child under 13, please contact us in one of the ways provided in the Contact Information section, below.
Your Consumer Rights
Depending on your state of residence, you may be afforded the following rights:
- Right to know/access what personal information we processed and access that information, including retaining a copy of your personal information.
- Right to delete the personal information we have in our possession.
- Right to correct any inaccuracies in the personal information we have in our possession.
- Right to appeal our denial of any consumer request you submit to us.
We do not conduct any selling or targeted advertising with your personal information or use your personal information for specific types of profiling. As a result, we do not offer any right to opt out of these activities.
HOW TO EXERCISE YOUR RIGHTS
You may exercise your rights, as applicable, by submitting a verified consumer request to know/access information (and to receive your personal information in a portable format), to correct information, or for deletion.
Please email us at consumerrequest@buc-ees.com or complete the form via the link in the frequently asked questions page at Buc-ees.com to request your personal information or request to delete or correct your personal information. When you email or complete the web form to make a request, we will ask that you provide the following categories of personal information in order for us to authenticate your request: full name and either your email address or phone number.
If you submit a request that is not through one of the above designated methods or is deficient in some manner unrelated to verification, we will provide you with information on how to submit the request or remedy any deficiencies with your request.
USING AN AGENT TO SUBMIT A REQUEST
If you use an authorized agent, you may provide a power of attorney executed pursuant to applicable state law. If a power of attorney is not submitted, you may be required to provide commercially reasonable identification of your identity and evidence of your authorized agent’s authority to act on your behalf. For example, you may need to provide the authorized agent signed permission to submit a request, verify your identity directly by submitting a verified consumer request according to the procedures in this section, and directly confirm with us that you provided the authorized agent permission to submit the request, by contacting us at consumerrequest@buc-ees.com.
Appeals
You have the right to appeal our refusal to take action on, or respond to, a verified consumer request. Upon receipt of our denial or refusal to take action on, or to respond to, a verified consumer request, a consumer has 90 days to submit a request to appeal our decision by email to consumerrequest@buc-ees.com. We will timely inform you in writing of any action taken or not taken in response. We will also include a written explanation of the reasons for our decision.
CHANGES TO OUR PRIVACY POLICY
It is our policy to post any changes We make to our privacy policy on this page. Please visit this policy periodically to check for any updates. We will note any updates by updating the “Last Updated” date at the top of this page above.
Contacting Us
If there are any questions regarding this privacy policy you may contact us via the contact link at the bottom of the page at Buc-ees.com.
